Your personal information is important
Most private sector organisations in Australia must, by law, comply with the Privacy Act 1988 (Cth). We will comply with all laws, including prior to March 2013 the National Privacy Principles ("NPPs"), and from 12 March 2014 the Australian Privacy Principles ("APPs"), introduced to protect your privacy and have implemented a companywide program to ensure compliance by our employees.
Collecting and using information
The only personal information we collect about you is what you tell us about yourself when you fill in a form, send us an e-mail or speak to one of our representatives that help us provide services to you. This information may include your name, e-mail and mailing addresses, contact numbers and date of birth. We may record your e-mail address if you send us an e-mail.
If you do not provide us with your personal information we may be unable to supply you with the goods or services you require.
We use your personal information for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. This may include using your personal information for the following purposes:
- to provide you with the products or services you requested;
- to assess your application for the provision of credit;
- to assess your application for employment;
- to accept your application to participate in promotions or competitions run by us; or
- for complaints handling or data analytics purposes.
We may also use it to tell you about other products and services of Physio Inq. We will not sell any personally identifiable information that you give us to any third party.
Accuracy and security of your personal information
We take all reasonable steps to secure any personal information which we hold about you and to keep this information accurate and up-to-date. Personal information is stored either electronically or in hard copy and appropriate information security measures are in place to protect this information.
What do you do if you have a complaint or a question
In most cases, you have a right to access the personal information, that we hold about you.
Requests for access should be directed to the Privacy Officer, by sending an e-mail to us using the ‘Enquire Now’ field on our website www.physioinq.com.au.au or writing to us at the following address:
Physio Inq Aspendale Attention: Privacy Officer 17 Laura St, Aspendale, VIC 3195.
The Privacy Officer is responsible for co-ordinating the investigation of any complaints and resolving the matter with a complainant.